Of course! Here is the rewritten Privacy Policy, updated and made relevant for Rank Elevators.
Note: Please replace
[Your Website URL]
and
[Your Company Address]
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PRIVACY POLICY
Last updated October 8, 2025
This Privacy Notice for Rank Elevators ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Visit our website at
[Your Website URL]
, or any website of ours that links to this Privacy Notice.
Use Rank Elevators. Rank Elevators is a comprehensive reputation management software designed to help businesses elevate their online presence and build trust with consumers. Our services include:
Automated Review Requests: We send professionally crafted text and email invitations, prompting satisfied customers to share their experiences on Google, social media, and other leading review sites. Our system uses proven messaging scripts and a strategic cadence, so you gather more authentic feedback with minimal effort.
Reputation Monitoring & Insights: We track reviews and brand mentions across multiple platforms, providing you with real-time dashboards and alerts. This gives you a clear, consolidated view of your reputation, helping you address potential issues before they escalate.
Professional Review Responses: Our team can respond to reviews on your behalf—thanking positive reviewers and addressing concerns from negative ones. This prompt, personalized engagement shows customers you value their feedback and care about their experience.
Repurposing Reviews for Marketing: We take your best reviews and transform them into shareable social media content, highlight reels, and dynamic website widgets. This social proof helps drive more leads by showcasing your high-quality service where potential customers will see it.
System Integrations: Our platform easily connects with your CRM, Google Business Profile, and social media accounts, allowing seamless automation and syncing of customer data. This way, you can send review requests automatically and centrally manage incoming reviews without juggling multiple tools.
At Rank Elevators, our goal is to simplify and streamline the entire review and reputation management process—so you can focus on providing excellent customer experiences while we help you shine online.
Engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Learn more about sensitive information we process.
Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources. Learn more about information collected from other sources.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by contacting us at [email protected]. We will consider and act upon any request in accordance with applicable data protection laws.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide when you register on the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.
Personal Information Provided by You: The personal information we collect depends on the context of your interactions with us and the Services. The personal information we collect may include names, phone numbers, email addresses, mailing addresses, debit/credit card numbers, billing addresses, contact or authentication data, contact preferences, and the user's customer contact information.
Sensitive Information: When necessary, with your consent or as otherwise permitted by law, we process categories of sensitive information, such as your customer list.
Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the associated security code. All payment data is handled and stored by Stripe. You may find their privacy notice here: https://stripe.com/privacy.
All personal information you provide must be true, complete, and accurate, and you must notify us of any changes.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect. This may include your IP address, device information, browser type, settings, and activity in the Services.
Device Data: Information about your computer, phone, tablet, or other device you use to access the Services. This may include your IP address, device and application ID numbers, location, browser type, and hardware model.
Location Data: Information about your device's location, which can be precise or imprecise. You can opt out by refusing access to this information or disabling the Location setting on your device.
Google API
Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners, and other outside sources.
To enhance our ability to provide relevant marketing, offers, and services, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and other third parties.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To facilitate account creation and manage user accounts.
To respond to user inquiries and offer support.
To send administrative information to you.
To enable user-to-user communications.
To request feedback from you.
To send you marketing and promotional communications.
To deliver targeted advertising to you.
To post testimonials on our Services.
To protect our Services through fraud monitoring and prevention.
To evaluate and improve our Services, products, marketing, and your experience.
To identify usage trends and determine the effectiveness of our campaigns.
To comply with our legal obligations.
To request reviews from our users' customers via SMS/Text, email, and other electronic communication.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
In Short: We only process your personal information when we have a valid legal reason to do so under applicable law, such as with your consent, to comply with laws, to provide you with services, or to fulfill our legitimate business interests.
If you are located in Canada, this section applies to you. We may process your information if you have given us express or implied consent. You can withdraw your consent at any time. In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us. The categories of third parties include Ad Networks, Cloud Computing Services, Data Analytics Services, Payment Processors, and others.
Business Transfers: We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition.
When we use Google Maps Platform APIs: We may share your information with certain Google Maps Platform APIs. We obtain and cache your location for three (3) months.
Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We use cookies and similar technologies (like web beacons and pixels) to gather information. We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising. To the extent these are deemed a "sale"/"sharing" under applicable US state laws, you can opt out as described in section 12.
Google Analytics: We may share your information with Google Analytics. To opt out of being tracked by Google Analytics, visit https://tools.google.com/dlpage/gaoptout. For more information, please visit the Google Privacy & Terms page.
6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
In Short: We offer products, features, or tools powered by artificial intelligence or similar technologies.
We offer AI Products through third-party service providers like OpenAI. Your input, output, and personal information will be shared with and processed by these providers. Our AI Products are designed for functions like AI automation. All personal information processed using our AI Products is handled in line with this Privacy Notice.
How to Opt Out: You can opt out of certain AI features. To do so, log in to your account, navigate to reviews, and turn off AI review responses.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this notice, and no purpose will require us to keep it longer than the period of time in which users have an account with us. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate security measures to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk.
9. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
By using the Services, you represent that you are at least 18 or that you are the parent or guardian of a minor and consent to their use of the Services. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].
10. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as Canada and certain US states, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
You may have the right to request access, rectification, or erasure of your personal information. To make such a request, please use the contact details provided below.
Withdrawing your consent: You have the right to withdraw your consent at any time.
Opting out of marketing and promotional communications: You can unsubscribe at any time by clicking the unsubscribe link in our emails, replying "STOP" or "UNSUBSCRIBE" to SMS messages, or contacting us.
Account Information: You can review, change, or terminate your account by logging into your account settings.
If you have questions about your privacy rights, email us at [email protected].
11. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers include a Do-Not-Track ("DNT") feature. As no uniform technology standard for recognizing and implementing DNT signals has been finalized, we do not currently respond to DNT browser signals.
12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you have specific rights regarding your personal information.
We have collected various categories of personal information in the past twelve (12) months, including identifiers, customer records information, commercial information, and internet activity. We do not sell or share personal information for business or commercial purposes.
You have rights under certain US state data protection laws, including the right to know, access, correct, delete, and obtain a copy of your personal data, as well as the right to opt out of targeted advertising or the sale of personal data.
How to Exercise Your Rights: To exercise these rights, you can contact us by emailing us at [email protected] or by referring to the contact details at the bottom of this document.
Request Verification: We will need to verify your identity before processing your request.
Appeals: If we decline your request, you may appeal our decision by emailing us.
California "Shine The Light" Law: California residents can request information about categories of personal information disclosed to third parties for direct marketing purposes once a year, free of charge.
13. DATA USAGE & SHARING
Mobile Opt-In Data Collection: When you or your customers provide a mobile number and opt in to receive text (SMS) communications from us, we collect and store that data for the sole purpose of sending relevant messages on your behalf.
No Third-Party Sharing or Selling: We do not sell, rent, or otherwise share any mobile opt-in data with third parties for their own marketing or commercial use.
Limited Use: We process mobile opt-in data solely for providing and improving our Services in compliance with applicable laws like the TCPA.
Opt-Out: End users can opt out of text messages at any time by replying “STOP.”
14. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by a "Revised" date at the top of this notice.
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:
Rank Elevators
